For independent transportation operators listing services through the VOYUS marketplace.
Last updated: October 2025 · Effective immediately upon account creation or service listing.
💡 The VOYUS Promise to Operators:
You set your rate. You keep your rate. VOYUS charges operators a 3.5% platform fee — deducted from your deposit payout — and that is the only fee that affects you. Customers are separately charged a 3.5% booking fee and, when paying by card, a 3.5% CC processing fee. Those customer fees never touch your rate or your payout.
VOYUS is an online group transportation marketplace that connects customers seeking charter transportation services with independent, licensed transportation operators like you. VOYUS is a technology platform — we are not a transportation company, we do not own or operate vehicles, and we do not employ drivers.
As a marketplace, VOYUS provides the technology infrastructure for customers to discover, compare, request quotes from, and book transportation services offered by operators. You, the operator, are an independent business. You control your vehicles, your availability, your pricing, and the quality of your service. VOYUS facilitates the transaction; you deliver the experience.
To list services through the VOYUS marketplace, you must meet and maintain all of the following requirements at all times:
You agree to provide accurate, complete, and current information when creating your operator account and any vehicle or service listings. This includes:
Listings must not misrepresent vehicle capacity, features, or service areas. You are responsible for keeping your listings current. VOYUS reserves the right to remove or modify listings that are inaccurate, misleading, or that violate these Terms.
You are responsible for maintaining the confidentiality of your operator account credentials and for all activity under your account. Notify VOYUS immediately of any unauthorized access or suspected breach.
Operators set their own transportation rates for each vehicle and service. VOYUS does not dictate, suggest, or impose transportation pricing on operators. Your rate is your rate.
✅ How pricing works:
The price a customer sees at checkout = your operator rate + customer fees (booking fee + CC fee if applicable)
You receive your full operator rate minus VOYUS's 3.5% platform fee on the deposit portion. Your quoted rate is never changed and customer fees never affect what you earn.
At deposit checkout, customers are charged the following fees on top of your operator rate:
These customer fees are collected by VOYUS and do not affect your rate or your payout in any way.
VOYUS charges operators a single marketplace fee:
This is the only fee you pay to VOYUS. It is deducted from the deposit portion that VOYUS remits to you — not from the balance you collect directly from the customer.
You may update your rates at any time for future bookings. Rate changes do not affect already-confirmed bookings, which are honored at the rate quoted at the time of booking confirmation.
Customers pay a 25% deposit to confirm a booking. This deposit is collected and processed by VOYUS. VOYUS remits the deposit to you (minus the 3.5% platform fee) per the payout schedule in Section 6. The remaining 75% balance is collected directly by you from the customer — VOYUS is not involved in that transaction.
When a customer submits a booking inquiry that matches your listed services, you will be notified through the VOYUS operator portal. You agree to respond to inquiries in a timely manner — generally within 24 hours for standard requests.
By accepting a booking through the VOYUS platform, you enter into a service agreement with the customer and commit to providing the described transportation service at the quoted rate, on the agreed date and time, with the agreed vehicle.
You agree to fulfill every confirmed booking with:
If the confirmed vehicle becomes unavailable due to mechanical failure or another emergency, you must notify VOYUS and the customer immediately. You may substitute a vehicle of equal or greater capacity and quality with customer agreement. Substitutions that materially downgrade the service may entitle the customer to a partial refund at VOYUS's discretion.
VOYUS processes and remits only the deposit portion of each booking. The 75% remaining balance is collected directly by you from the customer — VOYUS is not involved in that payment.
Deposit payouts are disbursed to your verified bank account within 3–5 business days of booking confirmation.
Deposit payouts are made via ACH bank transfer to the verified bank account on file in your operator account. You are responsible for maintaining accurate payout account information. VOYUS is not liable for delays or failures caused by incorrect banking information.
VOYUS reserves the right to place a hold on or adjust a payout in the event of a disputed booking, customer complaint under investigation, chargeback, or violation of these Terms. We will notify you of any hold and provide an opportunity to respond.
You are an independent business and are solely responsible for reporting and paying all applicable taxes on revenue received through the VOYUS platform, including income taxes and any applicable sales or use taxes. VOYUS may issue 1099-K forms as required by law.
Cancelling a confirmed booking harms customers and damages trust in the marketplace. If you must cancel a confirmed booking:
When an operator cancels, the customer receives a full refund of all amounts paid, including the deposit. VOYUS will attempt to source an alternative operator through the marketplace, though availability cannot be guaranteed.
If a customer fails to appear at the agreed pickup location within 30 minutes of scheduled departure without prior notice, you may treat the booking as a no-show. Document the no-show through the operator portal. No-show revenue is handled per the standard cancellation policy; your payout for a no-show booking will be processed as a completed service.
Customer cancellation policies are governed by the Customer Terms of Service. Your deposit payout is protected — the 25% deposit collected by VOYUS is non-refundable and you retain your deposit payout (minus the platform fee) even when a customer cancels, per the schedule below. The 75% balance, which you collect directly, is subject to the following refund rules:
As a marketplace operator, your conduct reflects on the entire VOYUS platform and on the transportation industry. You agree to:
VOYUS monitors operator performance through customer ratings, complaint records, cancellation rates, and response times. Operators who consistently fall below platform standards may receive warnings, reduced visibility in search results, or account suspension.
As an operator, you agree not to:
VOYUS reserves the right to suspend or permanently remove any operator account at our discretion. Actions that may result in suspension or removal include, but are not limited to:
In cases of suspension (as opposed to emergency removal), VOYUS will generally provide notice and an opportunity to respond before a final decision is made. Emergency removals (e.g., for safety, fraud, or legal compliance reasons) may be immediate without prior notice. Removed operators may appeal in writing to support@voyus.app within 30 days of removal notification.
Upon removal, all pending listings are deactivated. Confirmed upcoming bookings will be handled by VOYUS on a case-by-case basis, prioritizing customer protection. Payouts for completed services prior to removal will be processed per the standard schedule, subject to any holds related to the cause of removal.
The VOYUS name, logo, platform software, and all platform content are the property of VOYUS and are protected by applicable intellectual property laws. You may not use VOYUS trademarks, logos, or branding without prior written consent, except to accurately identify yourself as a participating operator on the VOYUS marketplace.
By submitting vehicle photos, descriptions, and other listing content, you grant VOYUS a non-exclusive, royalty-free, worldwide license to display, reproduce, and promote that content in connection with the platform's operations and marketing. You retain ownership of your content and warrant that you have the right to grant this license.
VOYUS is a marketplace technology platform and is not a transportation carrier, operator, employer, or co-venturer. To the fullest extent permitted by law:
The platform is provided "as is" and "as available." VOYUS makes no warranty that the platform will be uninterrupted, error-free, or that listings will generate any specific volume of bookings.
VOYUS encourages operators and customers to resolve disputes directly and in good faith. VOYUS may, at its discretion, mediate disputes through the platform but is under no obligation to do so. Where VOYUS mediates, our determination is final.
Any dispute, claim, or controversy arising from or relating to these Operator Terms or your use of the platform shall first be submitted to VOYUS in writing at support@voyus.app for informal resolution. If the dispute is not resolved within 30 days, it shall be resolved through binding arbitration in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law provisions. The parties consent to the jurisdiction of courts in Florida for any matter not subject to arbitration.
You waive any right to participate in class-action lawsuits or class-wide arbitration against VOYUS. All disputes must be brought on an individual basis.
Notwithstanding the arbitration requirement, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, or to prevent irreparable harm.
VOYUS reserves the right to modify these Operator Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered operators by email and through an in-platform notice.
Your continued use of the operator portal or continued listing of services after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must deactivate your listings and stop using the platform.
Changes to the marketplace transaction fee percentage will be communicated at least 30 days in advance and will apply only to bookings confirmed after the effective date of the fee change.
Questions about these Operator Terms? Our operator support team is ready to help.